Q1: What types of USB drives and ballpoint pens do you offer?

A: We offer a wide variety of USB drives, including standard stick - shaped, keychain - style, and card - shaped USBs. For ballpoint pens, we have classic designs, click - action pens, and luxury - style pens. All can be customized according to your needs.

Q2: What are the storage capacities available for the USB drives?

A: Our USB drives come in capacities ranging from 8GB to 512GB. You can choose the capacity that best suits your data - storage requirements.

II. Customization - related

Q1: What customization options do you provide?

A: We offer color customization for both USB drives and ballpoint pens, with access to thousands of Pantone - matched colors. You can also have your company logo printed or engraved on the products. Additionally, we can customize the packaging to match your brand image.

Q2: Can I design my own unique shape for the USB drive or pen?

A: Yes, if you have a unique design concept for the shape of the USB drive or ballpoint pen, our design team can work with you to create a prototype. However, there may be additional costs and lead - times associated with highly customized shapes.

III. Pricing and Order - related

Q1: How much do your customized USB drives and ballpoint pens cost?

A: The price depends on several factors, such as the type of product, the level of customization, the quantity ordered, and the chosen materials. Please contact our sales team with your specific requirements, and we will provide you with a detailed quote.

Q2: What is the minimum order quantity (MOQ)?

A: For standard customization, the MOQ is 100 units for both USB drives and ballpoint pens. For highly customized or special - order items, the MOQ may vary.

Q3: How long does it take to receive my order?

A: For orders with standard customization, the production time is usually 7 - 10 working days. For larger orders or those with complex customization, it may take 10 - 15 working days. Shipping time depends on the destination and the shipping method you choose.

IV. Quality and After - sales

Q1: How do you ensure the quality of the products?

A: We have a strict quality - control process. All products undergo multiple inspections during production, including checks for functionality, color accuracy, and printing quality. We also use high - quality materials to ensure durability.

Q2: What if I receive defective products?

A: If you receive any defective products, please contact our customer service team within 7 days of receiving the order. We will replace the defective items free of charge or provide a suitable solution according to the situation.